Shipping Information
At Moda Row, we are committed to delivering your orders quickly and efficiently. Below are the details regarding our shipping policies:
Shipping Destinations
While we're proud to call the UAE home, we ship our collections worldwide, so no matter where you live, you can enjoy our fashion delivered right to your door!
Processing Time
Orders are typically processed within 1-2 business days of receipt. Please note that processing times may vary during peak seasons or sales events. You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery typically within 2-4 business days depending on your location.
- Express Shipping: Delivery typically within 1-2 business days (if available) depending on your location.
Shipping times are estimates and may vary based on factors such as carrier delays, weather conditions, and holidays. Please note that expedited and overnight shipping requires additional charges based on your location.
Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping method, time and destination. The shipping cost will be displayed at checkout before you confirm your order.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
Delivery Issues
If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team at customercare@themodarow.com. We will assist you in resolving the issue as quickly as possible.
International Orders
For international orders, please be aware that:
- Customs duties, taxes, and fees may apply and are the responsibility of the recipient.
- Delivery times may vary based on the destination and customs processing.
Order Modifications and Cancellations
Once an order has been placed, we are unable to modify or cancel it. If you need to make changes, please contact us immediately. We will do our best to accommodate your request before the order has been processed.
Returns and Exchanges
For information on returning or exchanging items, please refer to our return and exchange page.
Contact Us
If you have any questions or need assistance regarding shipping, please contact Moda Row at:
Email: customercare@themodarow.com