Returns and Exchanges

MODA ROW RETURN AND EXCHANGE POLICY
We strive for your complete satisfaction with every purchase. To ensure the best fit and reduce the need for exchanges, we encourage you to review our detailed Sizing Chart before placing an order.
1. Terms of Exchange/Store Credit
If, for any reason, an item doesn’t fit as expected or has another issue, we offer exchanges or store credit. Please note we do not offer refunds to original payment methods (cash or card).
2. Exchange Requests
To initiate an exchange, email us at customercare@themodarow.com with your order number and the reason for the exchange within 14 days of receiving your order.
- Condition Requirements: Merchandise must be unworn, unwashed, and have all original tags and packaging intact.
- Eligible Items: Items purchased on sale or under special promotions are not eligible for exchange or store credit.
3. Exchange Process
- Once your exchange request is received, a customer service representative will contact you with exchange options or issue store credit if the item is unavailable.
- If approved, you will receive instructions for shipping the item back. The shipping cost of returning the item is the responsibility of the customer, unless the item was damaged, faulty, or incorrectly supplied.
3. Store Credit Terms
- Store credit is valid only on www.themodarow.com and expires after 6 months.
- Store credit cannot be transferred or redeemed for cash.
- Store credit can be used toward a future purchase or to buy Moda Row gift cards if available.
4.Damaged Goods
Despite our quality checks, if you receive a damaged item, contact customercare@themodarow.com within 2 business days of receipt, including your order number, damage description, and a photo if possible. We will arrange a collection and exchange or issue store credit if the item is unavailable.
Cancellation Policy
Orders can be canceled within 24 hours of payment. To request a cancellation, email customercare@themodarow.com with your order number.
For any questions, please contact our customer care team. We are here to help ensure you enjoy your Moda Row experience.